Shipping and Handling


FortPad™ - Mobile Electronics("we" and "us") is the operator of (https://www.fortpadgamers.com)("Website"). By placing an order through this Website you will be agreeing tothe terms below. These are provided to ensure both parties are aware of andagree upon this arrangement to mutually protect and set expectations on our service.

 General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

 Shipping Costs

    Shipping is free worldwide. 

    Delivery Terms

      Inorder to insure low cost and free shipping, we order from our supplier directly. Below outlines our delivery times

      Transit Time Domestically

      In general, domestic shipments are in transit for 2 - 7 days

      Transit time Internationally

      Generally, orders shipped internationally are in transit for 4 - 22 days. Once the order has been processed we can send you tracking information that way you can track your package.

      Dispatch Time

      Orders are usually dispatched within 1-3 business days of payment of order. In order to give you the lowest price and free shipping, we usually order directly from our supplier who is operates overseas. Their business hours are Monday - Friday during standard business hours except for national holidays. Please be patient with your package arrival because it will take some time. If you have any concerns or issues, please contact us at fortpadgamers@gmail.com

       Change Of Delivery Address

      For change of delivery address requests, we are able to change the address at
      any time before the order has been dispatched. Please contact us at fortpadgamers@gmail.comwith heading Change of Delivery Address.

       P.O. Box Shipping

      fortpad will ship to P.O. box addresses using postal services only.

       Military Address Shipping

      We are able to ship to military addresses using USPS.

       Items Out Of Stock

      If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

       Delivery Time Exceeded

      If delivery time has exceeded the forecasted time, please contact us at fortpadgamers@gmail.comso that we can conduct an investigation

      Tracking Notifications

        Upon dispatch, customers will receive a tracking link from which they will be
        able to follow the progress of their shipment based on the latest updates made
        available by the shipping provider. You can type this tracking information using this link https://fortpadgamers.com/pages/tracking-number

         

        Parcels Damaged In Transit

          If you find a parcel is damaged in-transit, if possible, please reject the
          parcel from the courier and get in touch with us at fortpadgamers@gmail.com. If the parcel has been delivered without you being present, please contact your postal service so they can deliver it to you. Any other shipment errors please email us.

           

          Duties & Taxes

           Sales Tax

          Sales tax has already been applied to the price of the goods as displayed on the
          website

           

          Import Duties & Taxes

          Import duties and taxes for international shipments will be pre-paid, without
          any additional fees to be paid by customer upon arrival in destination country

           

          Cancellations
            If you change your mind before you have received your order, we are able to
            accept cancellations at any time before the order has been dispatched. If an
            order has already been dispatched, please refer to our refund policy.

             

            Insurance
              Parcels are insured for loss and damage up to the value as stated by the
              courier.

               

              Process for parcel damaged in-transit

              We will process a refund or replacement as soon as the courier has completed
              their investigation into the claim.

               

              Process for parcel lost in-transit

              We will process a refund or replacement as soon as the courier has conducted an
              investigation and deemed the parcel lost.

               

              Customer service

                For all customer service enquiries, please email us at fortpadgamers@gmail.com